Profit focus one factor for SMRT's problems: CEO
PrintAbove photo is CEO Desmond Kuek.
Samuel Ee
The Business Times
Saturday, Dec 08, 2012
The Business Times
Saturday, Dec 08, 2012
"The company's working culture, from working attitudes to mentalities, needs to change," said Mr Kuek.
"When such 'human problems' are solved and communication between staff is strengthened, service standards will rise."
Before the illegal strike, the new CEO also had to handle a major breakdown on the Circle Line caused by faulty power cables.
On the night of Oct 25, about 10,500 commuters were affected when train service on the entire Circle Line was disrupted for nearly an hour.
Mr Kuek said that the planned restructuring will restore its pride and regain public confidence.
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