I agree with him that banks should not fall back on exclusion clauses which exempt them from fulfilling their obligations to consumers.
In reality, however, banks in Singapore include such a clause in application forms for nearly all transactions.
An example is: 'The Bank shall not be liable for any errors, negligence, defaults, acts of omission, whether of itself or its employees?'.
Such a clause effectively clears them of virtually all liability. This is not fair to customers. Is such a clause valid under the Consumer Protection (Fair Trading) Act?
What protection and recourse do customers have against banks should a transaction go awry through the bank's fault?
I would appreciate it if the Association of Banks in Singapore, the Monetary Authority of Singapore and the Consumers Association of Singapore could look into the matter.
