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Tue, May 19, 2009
The Straits Times
The IRs want you!

By Mavis Toh

Bet you are excited.

Singaporeans can expect up to 20,000 job openings when the two integrated resorts (IRs) - Marina Bay Sands and Resorts World at Sentosa - open, at the year end and early next year respectively.

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What are some unique jobs linked to the IRs? Here are five.

DEALERS

Mr Dennis Andreaci was 23 when he started work as a dealer in Atlantic City in the United States.

Today, the 53-year-old is vice-president for table games at the Marina Bay Sands integrated resort.

Dealers, he said, often make up the largest group of staff in a casino. Their primary job is to operate the gaming tables.

Typically, there are around 19 types of games in a casino and each dealer would be trained to master at least two.

From blackjack to baccarat to roulette, dealers must not only understand the game but also calculate payouts accurately.

At Marina Bay Sands, chosen candidates undertake a 12-week training session where they learn to master games from professional dealers.

Dealers do eight-hour shifts and work a six-day week. During each shift, they would also be given a break after manning a table for 80 minutes.

'Their brain is constantly moving because they need to calculate payouts,' said Mr Andreaci. 'So they need to relax.'

Besides being good with numbers, they also must have a high level of personal integrity because they would be dealing with 'large sums' of money.

They also need to be personable and have good customer service skills.

'The best dealers are ones where the customers keep coming back to their table and everyone is having a good time,' said Mr Andreaci.

Marina Bay Sands is looking to hire about 2,900 dealers. Those looking for part-time work are also welcomed.

Criteria: Must be above 21; past casino experience is a plus.


BUTLER

The word 'butler' brings to mind the image of a manager in a grand household.

At premier hotel Maxims Tower, butlers are at the beck and call of high rollers. The hotel is one of six at Resorts World at Sentosa.

They will have to cater to every whim and fancy of these high-end guests, from how they like their luggage unpacked to what they like to eat.

Butlers are briefed well in advance on such preferences before the guests arrive. Even then, there is always the chance that the VIP might want more - like tickets to already sold-out shows. The good butler will just have to find a solution.

Butlers should also be able to talk intelligently on any topic, if the guest is in the mood for small talk.

'The greatest fulfilment is when a guest leaves happy and asks for you when he comes back,' said senior vice-president for human resources and training Seah-Khoo Ee Boon.

Resorts World is looking to hire 20 butlers.

Criteria: Meticulous and with good customer service skills. Experience in hospitality is a plus.

 
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