We apologise for the error made in clearing the cheque - as Mr Lim rightly pointed out, a cheque with differing amounts written in words and in numerals will be rejected.
His accounts with both banks have been adjusted and a copy of the cheque image was sent to him for reference. We would like to take the opportunity to assure Mr Lim that such errors are very rare despite the millions of cheques cleared by the bank each month.
In such instances, we will work closely with the other banks or customers to rectify the errors.
We thank him for his feedback.
Janet Mohan (Ms)
Vice President
Customer Care & Feedback Management
Consumer Banking Group
DBS Bank
This article was first published in The Straits Times on 23 July 2008.
