Responding to the media reports, Google apologises for connectivity issues with the Nexus One and provides Nexus One owners in Singapore with the solution.

For Starhub and M1 customers, they will need to enter in their APN settings to connect to their 3G network. This can be done by any user in less than a minute:

1. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names.

2. Hit Menu button, create new APN.

3. Enter new APN settings. See below for the details.

4. Hit Menu button, save settings.

5. Select the new APN name, then hit the home button. Your 3G connection will shortly appear in the top bar.

For Starhub customers:

• Name: Starhub Internet
• APN: shwapint
• Username: [leave blank]
• Password: [leave blank]

For M1 customers:

• Name: M1 Internet
• APN: sunsurf
• Username: 65
• Password: user123

For SingTel customers, the Nexus One should auto-connect to their 3G network.

However is this is not so for for SingTel customers, please use these details:

• Name: SingTel Internet
• APN: internet
• Username: 65IDEAS (or blank)
• Password: IDEAS (or blank)

If customers have further enquiries, they can look for support at www.google.com/phone which includes how-to videos, feature overviews, ordering/payment/set-up/warranty info, a user's guide and help forum.

If users can't find the answers they need, they can call the HTC Support line in Singapore at 1-800-238-7788 from 8am-8pm, Monday to Saturday.

HTC is providing local support and repair services for Nexus One.