I AM very disappointed with the Land Transport Authority (LTA) over its management of feedback on taxi-service lapses.

It is clear that if taxi drivers display "TAXI" on their rooftop signs, they should be prepared to take a commuter anywhere.

However, many cabbies do not do so. They ask those who flag them down for the destination, and turn away the fare if he or she is going somewhere which is inconvenient for them.

First of all, commuters are inconvenienced by taxi drivers who pick and choose where they want to go.

If they had turned on the "BUSY" sign, commuters would not have flagged them down and could have focused on looking out for available cabs.

I have encountered such behaviour and had written to the LTA to report the errant drivers.

Last Christmas, I wrote to LTA about two such cabbies, but LTA said it would proceed to investigate the case only if I made a trip to its office in Sin Ming Drive, which is out of the way for me.

According to LTA, this is so that I could be interviewed about the report and sign the report document. LTA would then investigate the complaint.

I stressed that letters and e-mail could serve as reports, but to no avail.

This hassle, I believe, is why errant taxi drivers continue to flout the rules, because they know that people who want to lodge a genuine complaint against them would give up because of the trouble involved.

Mr Raymund Koh Joo Guan

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