WE REFER to Ms Tan Hui Chu's letter, 'Why the delay in EZ-Link refund?' (my paper, Nov 3). We would like to apologise to Ms Tan for the delay.

We have contacted her to inform her that the refund amount was credited into her bank account last Thursday.

We have taken measures to further improve our customer-service processes.

Mr Gregory Gerald Danker
Vice-President
Marketing & Communications
EZ-Link

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