Room for improvement in softer skills for casual dining restaurants
Fri, Jul 25, 2008
The Straits Times
By: Lim Wei Chean
Casual dining restaurants in Singapore may score for the technical aspects of service but they still have some ways to go on the softer communications skills.
This emerged from a series of mystery diner audits of the services of 94 restaurant from 15 companies under a mystery diner programme.
The exercise is is part of an ongoing national drive to improve service standards, which kicked off with the retail sector and was extended to restaurants last year.
Fish and Co, which was among the top three scorers in the latest audit, shared its efforts to raise quality and enhance dustomers' dining experience under the Customer-Centric Initiative at an event on Friday morning, which was also attended by NTUC Secretary-General Lim Swee Say, who is also Minister in the Prime Minister's Office .
