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FROM the initial announcement of the increase in its ticket booking fees from Jan 15 to the reply by Mr Kenneth Tan, deputy CEO of Sistic.com, Mr Tan cited the investment in its ticketing system as a key reason for the fee revision ('Why that hike in booking fee for tickets over $20'; ST, Jan 22).
While Sistic's investment is 'aimed at providing a secure and reliable ticketing experience' for customers and the fee increase 'is intended to provide customers with the efficient ticketing service', it is ironic that Mr Tan seems unaware that the expensive new system is unreliable and problematic.
On many occasions this year, my friends and I have been unable to access Sistic's website to book tickets. After the main web page is displayed, all further selections lead to time-out failure. This happened many times a day, whether at noon or midnight.
Visits to Sistic counters on several occasions also proved frustrating as the counter staff were unable to serve us due to 'system down'.
All this could be attributed to initial hiccups in a new system. However, in such a situation, Sistic should have delayed its fee increase until these problems are completely ironed out.
Ronnie Ma Soon Peng
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