>> ASIAONE / NEWS / THE STRAITS TIMES / STORY
Zuraidah Ibrahim
Sun, May 25, 2008
The Straits Times
ERP woes: Ridiculous

Two weeks ago, The Straits Times reported that 300 motorists a month had problems at the Electronic Road Pricing (ERP) gantries through no fault of theirs. They had a fully stored CashCard, but it was either the card or the in-vehicle unit (IU) that failed to register at the ERP gantries, resulting in them having to pay fines.

The Land Transport Authority (LTA) put the blame on a batch of cards issued in 2006 without the Gemplus logo on the card's chip. But the Network for Electronic Transfers Singapore (Nets), which owns the cards, retorted that tests on its own IUs showed that its CashCards were working fine.

So whose fault was it anyway? A Nets spokesman then suggested that there might be incompatibility issues with some IUs, and said it was working with the LTA on the problem. Two weeks have passed and the problem still persists, and all LTA and Nets can say is that they are 'investigating the cause of these incidents'. No further details were given.

Although motorists who experience the problem have their fines dropped when they go to the LTA to explain their situation, they are frustrated by the time and effort it takes them to do so. To have a fine waived, a motorist has to go to the LTA, and is then sent to an authorised mechanic to have his CashCard and IU tested. Then he goes to a customer service centre run by Nets to get a new card.

On Thursday, LTA and Nets announced that from this week, motorists need go only to an authorised mechanic to have their fines dropped if the CashCard or IU proves faulty.

But it is a wholly unsatisfactory situation, even if the number of motorists involved is small. Why the LTA and Nets can't get their act together after two weeks is baffling. Nets has issued a new CashCard which may not give rise to the problem, but it has proven elusive to motorists. Stores have been instructed to clear the stock of old cards first before selling the new ones. This is the height of absurdity.


Is this article useful to you?
 

READERS' POSTINGS
"This is great to keep overseas Singaporeans connected to home news and affairs"

"My favourite was "The Aftermath for Malaysia Election" - (in my opinion), this was a very well crafted world standard image, it is even suitable for a Time magazine cover!"
Read more

 

 
STORY INDEX
 
  Circle Line work causes cave-in off Holland Road
   
 
  Friends fly in from KL for Great Sale
   
 
  15-Minute standing ovation
   
 
  New rules keep you in the know
   
 
  Kallang River surroundings poised for boom time
   
 
  ERP woes: Ridiculous
   
 
  Pedra Branca ruling a good start but...
   
 
  Death toll tops 60,000, with over 20,000 still missing
   
 
  Voters turn up for 'meaningless' referendum
   
 
  End of a long hair protest
   
>> RELATED STORY
ERP woes: Ridiculous
Gantries flashing ERP rates will be a safety hazard
Minister rebuts opposition MP's attack on ERP
ERP charges should be based on speed
Motorists to face five new ERP gantries

Elsewhere in AsiaOne...

Motoring: Minister rebuts opposition MP's attack on ERP

 

   

Search: