I REFER to Mr Johnny Ong Hock Lam's letter, 'Woe after woe for Tiger Airways passengers' (ST, July 26).
While Tiger Airways has an excellent record for on-time punctuality, the safety of our passengers and crew is always our first and foremost priority and, in this case, the crew responded in the correct manner to a set of unconnected circumstances.

It is very unusual for minor problems to occur in two successive flights. However, if such circumstances do occur, our crews are trained to take corrective action even if this causes some level of disruption.

I would like to emphasise that Tiger Airways strictly follows the stringent safety regulations laid down by the Civil Aviation Authority of Singapore and other international regulators and at no time would we compromise on these requirements.

We thank Mr Ong for his feedback and would like to reassure him and our other passengers that Tiger Airways will not compromise on safety and security requirements for our aircraft.

We apologise for the inconvenience caused to him and his fellow passengers as a result of the delay to their journey.

Tony Davis
Chief Executive Officer
Tiger Airways