An AirAsia customer who gets a complimentary e-gift voucher from AirAsia finds it a 'headache' to make a booking on the budget airline's website, reported Stomp (The Straits Times Online Mobile Print) last Friday.

According to the Stomp contributor, the last step of the booking process could not go through despite multiple attempts and the call centre staff was less than helpful.

The system repeatedly prompted some "internal error" and a few emails sent to AirAsia received no response.

The Stomp user then phoned in to the call centre over a few days and was advised on all occasions to try again, delete cookies or change computer.

"I did not call today (Feb 19) because the staff told me 'it was useless to call simply because they can't help me fix the problem'." said the Stomp contributor.

"I am no computer idiot and I have tried all means as per advised but still the error occurs."

Exasperated, the Stomp user who received the e-gift for a delayed flight in Dec 2008, asks: "what is the point of AirAsia giving me the free voucher when I can't even use it?"