CHINA - An Tao never thought the way to solve a conflict between his family and Apple, the international technology giant, could become so difficult.
Last summer, An's wife, Ma Ailun, a 23-year-old flight attendant with China Southern Airlines, was electrocuted at home when she picked up her iPhone to answer a call while it was plugged into an electrical outlet.
Apple seemed determined to investigate the case thoroughly at first.
Now, 10 months after the woman's death, the mystery remains. It is not known for sure that the electrical shock was related to the smartphone.
An, 23, a farmer and native of Changji, Xinjiang Uygur autonomous region, sought contact with the company many times after the incident, looking for an explanation, but he never succeeded, he said.
"The corporation asked me to provide them with the phone, but it had been taken away by police as physical evidence and must be used in legal procedures," said An. "So I'm in a dilemma and becoming more anxious."
"I dialed Apple's client service number again and again, but it was like dropping stones into the sea every time," he said.
To clarify the cause of his wife's death, An traveled to Beijing last week, hoping to meet a high-level employee of the corporation, but he said he was disappointed and annoyed again.