Public policy think tank Transformasi's executive director, Nugroho Wienarto, is saying there are few city administrations that are making use of social media, hindering efficient and real-time contact with the citizen.
"It's actually easy, cheap and done in real time. The city's responsibility is to the people and it can also be done transparently and responsively through social media," Nugroho told The Jakarta Post on the sidelines of a smart city event on Monday.
Based on the research of Transformasi, the government of Bandung, West Java, Surakarta, Central Java, and Denpasar, Bali, were currently the most active in their official accounts in social media, such as Twitter and Facebook.
Bandung had the most Twitter followers with more than 38,000. Denpasar had the most interaction with more than Twitter 80,000 interactions and Surakarta had the most likes in Facebook with more than 223,000.
However, many administrations have not even made official social media accounts.
He said that the move could also enable the city residents to participate in the development of the city and monitor the government.
Transformasi public relations specialist Muhammad Syarifullah said that the challenges on the government side usually came from the regional heads, the budget, infrastructure and a lack of technology-related skills among officials.