The city administration has launched a service that will enable residents to get their electronic identity cards (e-KTPs) in five one-stop integrated service locations (PTSP) in five subdistricts, regardless of their actual place of residence.
Soon, the service will be available in every subdistrict office in the city.
The City Secretary's assistant for social welfare, Bambang Sugiyono, said residents would be able to get their e-KTPs in PTSPs in any subdistrict, district or municipality, as well as at City Hall by the end of 2016.
The PTSP Agency has 318 service locations, comprising an office at City Hall, one in each of the five municipality offices and in Thousand Islands regency, 44 district offices and 267 subdistrict offices.
"A resident who lives in Pluit subdistrict, for example, will be able to renew his or her ID in Kebon Sirih subdistrict," he said on Wednesday.
To date, the programme is only available in five subdistricts - Krukut in West Jakarta, Bungur in Central Jakarta, Pesanggrahan in South Jakarta, Jati in East Jakarta and Sunter Agung in North Jakarta.
"These five subdistricts will be able to record and print the ID cards themselves as they are equipped with printing facilities," Bambang said.
Meanwhile, other PTSP offices are only able to accept the required documents and record the data of the ID card applicants. The cards, however, are then printed in the branch offices of the Jakarta Population and Civil Registration Agency in the five municipalities.
Bambang said the administration hoped to provide printing facilities in 40 subdistricts this year. "By the end of 2016, all PTSP offices will have the capacity to provide the [e-KTP] service," he said.
He said the process would also be quicker than the current process, where the e-KTP is still produced by the Home Ministry. "Applications for new e-KTPs [for residents who have just turned 17], will take 14 days as the applicant's data needs to be registered with the Home Ministry. However, the e-KTP renewal process will only require one day," he said.
Bambang said the major obstacle currently faced by the subdistricts was the availability of cards. "We have requested 1.2 million cards from the ministry," he said, adding that 1.2 million was the number of Jakarta residents who did not yet have an e-KTP.
Siti Nurdjana, 48, a resident of Bendungan Hilir, said she welcomed the new service. "Sometimes, we don't have time to renew our ID in our own subdistrict," she said.
Siti, who lost her old ID card and tried to get a new one, said the service would be very useful for workers who were unable to go to their own subdistrict offices during the week. "They can go to the nearest PTSP from their office in their lunch break to renew the ID card," she said.
Siti said the services at the PTSP had improved lately. "Most of the services are free of charge. The officials also do not ask for any illegal levies," she said.
The civil registration official at the Bendungan Hilir subdistrict, Umar Said, said the new system would ease his task.
"The main complaint we receive about the e-KTP is the lengthy process. The new system can cut the procedure, so it will be quicker," he said.