Most public complaints resolved: Thai PM

Most public complaints resolved: Thai PM
Prime Minister Prayut Chan-o-cha, right, shakes hands with Cambodian King Norodom Sihamoni in Phnom Penh during his official visit to Cambodia on Thursday.

More than 90 per cent of complaints filed by members of the public after the coup in May have been sorted out satisfactorily, the prime minister said yesterday.

General Prayut Chan-o-cha also said his government had taken a "proactive approach" in tackling people's problems.

Multiple-agency rapid response teams made up of police and military officers working together on urgent measures had been an effective mechanism, and many of their moves yielded concrete results, he said.

"I can assure you that every complaint will be heard and every suffering will be taken care of. The government will do its best to figure out a way to help the people," the prime minister said.

He was speaking in his weekly public address made during the TV programme "Returning Happiness to People in the Country", which was broadcast nationwide last night.

Over the past four months, 211,797 complaints have been filed through the Damrongtham centres throughout the country. Of those, 191,797 cases, or 90.5 per cent, have been sorted out, according to Prayut.

The government had increased the number of officials at Government House's Damrongtham Centre in order to ensure quick and effectiveness service.

He said that the government had also been receiving complaints mostly about hardship, social inequality, poverty, and exploitation. "These problems are deep-rooted and therefore we need integrated mechanisms with participation from all units to tackle these issues.

Previous efforts have not been so effective because governments were not able to make progress during political instability," he said.

The Damrongtham Centre, a unit under the Interior Ministry, was set up by the National Council for Peace and Order (NCPO) following the coup. It now has offices all over the country.

Most of the people lodging complaints at Damrongtham centres only needed advice and access to various state services, Prayut said. However, there were some cases that required time, investigation, and more effective inter-agency coordination before they could be rectified, he said.

He also encouraged people to make suggestions and file complaints with Damrongtham centres. "The government has been very flexible and open to all complaints and suggestions," he said.

In his weekly address, the prime minister also said that despite his government's moves against corruption, there were still efforts by unnamed people to make personal gains dishonestly.

"I fail to understand the ones who are still looking to perpetrate misconduct. These are groups claiming to have relations with the NCPO, the government, and prominent figures," he said.

Prayut called on society to help foster the sense that corruption is a despicable thing in order to ward off such groups.

He said new projects could not be initiated in a timely manner because of these people's claims of involvement, as they draw anti-graft suspicion even before they can be implemented. So, development is slowed down.

"I listen to both positive and negative comments; solutions have to be agreed on things that do not fall into place, or else time would be wasted and we would need to expend two to three times the effort on each initiative," he said.

The PM also urged the public to help with the fight against corruption by submitting information about graft or positive and negative comments on various initiatives.

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