New app complaint system in Jakarta nearing launch

New app complaint system in Jakarta nearing launch

Jakartans, prepare your smartphones: you will soon be able to lodge complaints straight from an Android-based application+. Communication and Information Agency head Agus Bambang Setyowidodo said the administration would officially launch the application at City Hall on Dec. 15. He said the administration, in cooperation with Google Inc., had spent Rp 3 billion (S$315,940) on the application, which was developed by local tech company PT TerralogiQ.

"We have prepared two smartphone applications; one for residents and the other for civil servants and officials in Jakarta's agencies, subdistricts and district administrations. This is part of our Jakarta Smart City programme," Agus told The Jakarta Post over the phone on Friday.

The application for residents is called Qlue, while the application for civil servants and officials is called CROP Jakarta, which stands for cepat respon opini publik (quick response to public opinion).

The Qlue application, Agus said, used the GPS-based (global positioning system) Google Map engine. Residents will be able to use the application to report various problems and incidents, from fires and illegal parking to flooding and waste-management. The reports will be categorized into five major topics: crime, fire, sanitation and traffic jams.

"The administration will receive all the reports through the CROP application. The applications' systems are integrated with one another so we will receive all the updates in real-time," Agus said.

He said that after the launch, all civil servants would be obligated to download the application on their smartphones.

The civil servants will be able to register for CROP Jakarta by submitting their name, e-mail and phone number. Agus said that incidents and issues would be listed in the application based on districts.

"We can monitor the civil servants' whereabouts through the GPS on their smartphones. The civil servants nearest to the incident area will have to respond. All their work will be noted and they will be rewarded," he said.

He said he expected the application would also be accessible by Blackberry and Apple smartphone users.

Meanwhile, Android smartphone user Christie Afriani said that the application was a good idea and that she would consider using it. However, she said she was concerned that officials would be unresponsive.

"If officials respond quickly then I am sure many people will use it. However, I'm worried that the officials will not respond, which would make the application useless," Christie told the Post.

Although the applications have yet to be launched, both Qlue and CROP Jakarta are available for free download at Google Playstore through Android smartphones. As of Friday, the Qlue application had been downloaded around 500 times, while CROP Jakarta had about a dozen downloads.

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