MyPoint: 'Forced' to withdraw more?

MyPoint: 'Forced' to withdraw more?

I find DBS Bank's justification for ATMs that dispense only $50 notes disquieting, especially when compared with the positions taken by United Overseas Bank and OCBC Bank ("Customers upset over more ATMs dispensing only $50 notes"; Wednesday).

The bank says that "while the number of withdrawals (at such ATMs) has decreased, the overall cash withdrawn has remained at a consistent level", and "this indicates that customers may be making fewer trips to withdraw the amount they require".

Has it considered that the "consistent" amounts withdrawn could be because each customer is being forced to withdraw more per transaction, even if what he needs is less?

DBS should listen to its customers, and also its competition.

Alex Teo Boon Keng


This article was first published on August 01, 2014.
Get a copy of The Straits Times or go to straitstimes.com for more stories.

 

More about

Purchase this article for republication.

BRANDINSIDER

SPONSORED

Most Read

Your daily good stuff - AsiaOne stories delivered straight to your inbox
By signing up, you agree to our Privacy policy and Terms and Conditions.