MyPoint: Glitch-prone train information system

MyPoint: Glitch-prone train information system
The SMRT Active Route Map Information Sysytem (STARiS) offers rail commuters real-time information to track their journey. The system comprises a dynamic route map and a vacuum fluorscent display to indicate the direction of travel, next station, interchange stations, and which side of the train to exit from in advance.

STARIS (SMRT Active Route-map Information System), the information system on SMRT trains, has displayed inaccurate information on several occasions.

Last Friday, I boarded the eastbound train at Jurong East MRT. At Clementi, the next station, the display panel indicated Chinese Garden, which is in the opposite direction.

I understand that electrical "noise" generated beneath the carriage chassis interferes with the proper functioning of Staris.

I highlighted this to SMRT in January 2010, and it replied that modification of the data network to make it more resilient to electrical "noise" was in the pipeline.

Apparently, this issue has still not been resolved. Commuters should be provided with accurate and timely information.

Teo Kok Seah

This article was first published on June 05, 2014.
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