HDB e-services bag top awards

SINGAPORE - The Housing & Development Board (HDB) has become the first public agency to be awarded the eGov Excellence Awards (GEA) for three projects on April 30.

The biennial award recognises agencies' efforts in delivering e-Government services to citizens, and is jointly presented by the Ministry of Finance (MOF) and the Infocomm Development Authority of Singapore (IDA).

The winning HDB projects are:

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The e-services were chosen as the winners out of 93 submissions from 49 agencies.

Winners were chosen by an inter-agency panel, an independent panel of industry experts from the private sector, and through online public voting.

The categories for this year's awards were: Websites, e-Services, m-Services, Data Sharing and People Engagement.

HDB's winning features

i) MyDoc@HDB

Among the winning projects this year, MyDoc@HDB clinched the distinguished award, the highest accolade in the e-services category.

The system consolidates document requests for various applications into a single seamless e-service via a document management system.

With this e-service, users enjoy the ease of submitting one copy of an application online for multiple uses like housing applications and related transactions.

Besides winning this award, MyDoc@HDB was also recently awarded the Public Service Division's Best Practice Award for Resource Management. This award recognises agencies' efforts to practise good resource management for greater productivity and efficiency gains.

ii) HDB InfoWEB

HDB InfoWEB  had an average of 28.8 million monthly page views in 2012. The feature was recognised for innovative and customer-centric features which ease the process of searching for content.

iii) Mobile@HDB

The latest initiative by HDB, Mobile@HDB has a current reach of 150,000 smart phone users.

The feature was recognised for ease of use and convenience for on-the-go users.

HDB Chief Executive Officer, Dr Cheong Koon Hean, said: "We always design and implement e-services with our users in mind. Winning the eGov Excellence Awards is an affirmation that HDB is taking steps in the right direction."

"We will continue to introduce innovative solutions so that our HDB residents and commercial customers can enjoy greater convenience," he added.