Apple tells iPhone users why their older phones are slowing down

CNBC
Thursday, Dec 21, 2017
Photo: Pixabay

Apple is explaining publicly why some people might notice their iPhones slowing down.

The company confirmed on Wednesday that it has algorithms in place to help keep an iPhone running at optimal performance -- preventing it from shutting down entirely -- if there is an older battery inside that can't keep up with the required power.

Apple was responding to a backlash after reports on Reddit suggested that the company was purposefully lowering the clock speeds, or how fast the phone's processor runs, after a few years of use.

"Our goal is to deliver the best experience for customers, which includes overall performance and prolonging the life of their devices," Apple explained to CNBC. "Lithium-ion batteries become less capable of supplying peak current demands when in cold conditions, have a low battery charge or as they age over time, which can result in the device unexpectedly shutting down to protect its electronic components."

READ ALSO

Here's why you should update your iPhone now

Apple said it introduced a feature last year for the iPhone 6, iPhone 6s and iPhone SE to "smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions."

TechCrunch first reported on Apple's response.

Apple said that feature has been extended to the IPhone 7 and will be added to "other products in the future."

Apple had to release an update for the iPhone 6 and iPhone 6s last year after users reported that their phones were shutting down unexpectedly, even if the phone still showed there was juice in the battery.

Source : Reuters

Apple Inc on Tuesday rolled out its much-anticipated iPhone X, a glass and stainless steel device with an edge-to-edge display that Chief Executive Tim Cook called “the biggest leap forward since the original iPhone.”

The rear of the iPhone X

(L-R) iPhone 8 Plus, iPhone X and iPhone 8 models are displayed

The launch contained few surprises, with leaked details on the phone and other products including an updated Apple Watch proving largely accurate. But the iPhone X’s $999 price still raised eyebrows, and its Nov. 3 ship date prompted questions about possible supply constraints ahead of the holiday season.

The iPhone X has wireless charging, an infrared camera and hardware for facial recognition, which replaces the fingerprint sensor for unlocking the phone. The home button is also gone, and users instead tap the device to wake it up.

The new Apple Watch for the first time will be able to make calls and access the internet without the customer carrying an iPhone -- a major upgrade that one analyst predicted would more than double watch sales.

The screen on the iPhone X is about the size of the current iPhone 7 plus, though the phone is smaller. It features richer colors thanks to a new screen technology called OLED that other vendors are also rolling out.

Apple Senior Vice President of Worldwide Marketing, Phil Schiller, introduces the iPhone x

Tim Cook, CEO of Apple, speaks about Apple TV

Apple Senior Vice President of Worldwide Marketing, Phil Schiller, shows Animoji during the launch event in Cupertino

Apple CEO Tim Cook (R) plays with an iPhone as Jonathan Ive, Apple's Chief Design Officer, looks on

 

 

Outbrain