SINGAPORE - Telco M1 is suspending pre-orders of the iPhone 6, after a customer breached its website by mistake, and reported a security loophole to M1.
A spokesman said that the telco is trying to rectify the issue, and has suspended the pre-orders as a precaution to protect customers' personal information.
A full review of the incident will be conducted, he said.
"The person who accessed the information said he did not mean to hack the site, but wanted to bring the issue to M1's attention before hackers discovered the loophole," said the spokesman.
M1 said it is appreciative that the customer took the time to inform the organisation of the issue.
Reassuring customers, it added that it places "the utmost priority in protecting ourcustomer data and privacy and has implemented strict processes and procedures to safeguard customer information, including conducting regular security audits".
M1 had announced the suspension of pre-orders through a post on its Facebook page at about 7.30pm on Monday evening.
"Dear customers, we have discovered a potential security breach," the post read.
"As a precaution to protect our customers' personal information, we will be temporarily suspending pre-orders while we urgently investigate this issue. We apologise for the inconvenience and thank you for your patience and understanding."
The post has garnered about 90 shares and 150 likes, as of 10pm on Monday.
Many netizens, commenting on the post, said that the "potential security breach" was an "excuse" to close the pre-orders - a reference to the earlier failure of the telco's website in dealing with high web traffic when it first started taking pre-orders for the iPhone 6.
This article was first published on September 15, 2014.
Get a copy of The Straits Times or go to straitstimes.com for more stories.
Here is the Facebook post from M1 in full:
We have discovered a potential security breach. As a precaution to protect our customers' personal information, we will be temporarily suspending pre-orders while we urgently investigate this issue. We apologise for the inconvenience and thank you for your patience and understanding.