Poor mobile coverage: IDA replies

Poor mobile coverage: IDA replies

As Singapore is in close proximity to neighbouring countries Malaysia and Indonesia, signals from mobile operators in these countries may spill over, especially along coastal areas and at high-rise buildings ("Poor mobile cover along island fringe" by Mr Edmund Foo Jong Fong; April 9).

Mobile phones are susceptible to picking up foreign signals if their auto-roaming service is activated.

The Infocomm Development Authority of Singapore has contacted Mr Foo and will be working with the three mobile telecommunications operators to enhance mobile coverage in Mr Foo's neighbourhood.

Consumers at the island fringes are advised to manually select their service provider via their phone settings to prevent accidental auto-roaming.

If consumers incur roaming charges during such service incidents, they should approach their mobile operator to seek further assistance.

This article was first published on April 30, 2015.
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