Singtel customers hit with mobile data disruption

Singtel customers hit with mobile data disruption

Update (Thursday 11.20am) - Even though Singtel said in its update yesterday that services have been fully restored, there are still users posting in its Facebook page today (April 23) morning, complaining of patchy connections. Some users have said, as recently as 30 minutes ago, that services are down again.

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Update (8.30pm) - Singtel said in its latest update that mobile data services have been fully restored and customers should be able to get back online at 5.30pm.

Singtel said its customers should try restarting their devices if they still encounter difficulties. 

However, some customers as recent as an hour ago said on social media that 4G connection was still unavailable, and they could only access 3G.

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Update (5.20pm) - Singtel said in an update at 4.40pm that "services have been restored for the majority of customers" and that users still having issues should restart their devices. However, many people have left messages saying that they cannot make calls from their devices.

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SINGAPORE - Some Singtel customers are having problems using mobile data services.

Singtel said in a Facebook post at 2.49pm that "customers may be experiencing intermittent difficulties accessing 3G and 4G mobile data services".

Some users posted comments to the Facebook post, saying that the problem started about two hours before Singtel's announcement, while others said that they could not get through to Singtel's customer service hotline.

The Straits Times said readers told them that there was no mobile data services in areas like Bukit Panjang, Tampines, Orchard, Woodlands, and at HarbourFront.

Singtel said in its Facebook post that their "engineers are currently investigating and are working on restoring services as soon as possible. We will provide regular updates on our Facebook page and Twitter".

sinsh@sph.com.sg

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