Woman faces treatment nightmare

Woman faces treatment nightmare

KUALA LUMPUR - A facial treatment at a beauty centre in Banting turned into a nightmare for a hair salon owner after it left her with severe acne, swelling and redness on her face.

Hong Peak Cheng, 31, said the after effects of the treatment had caused her much embarrassment.

"It is a torture. Whenever I go out now, I don't know how to face people. And it's very painful, too.

"It was supposed to be a normal treatment to remove blackheads but I ended up with these problems," said Hong.

She had gone to the beauty centre on the recommendation of her relatives.

"The first session went well, but after the second treatment I started to suffer from acne and redness on my face," Hong said.

"The beautician told me these were normal symptoms and to continue using the products they recommended," she at the MCA Public Services and Complaints Department.

After the eighth session, however, her acne severely worsened, forcing Hong to see a skin specialist.

Hong said the skin specialist told her the treatment would cost her about RM8,000 (S$3,205), and that even if she recovered, there was a possibility of permanent scars.

She said the beauty centre told her the acne was a result of hormone imbalance.

Hong also claimed that she was not warned about possibilities of allergies before the start of treatment.

She said the beauty centre refused to compensate her the costs of the facial treatment, which included skin products, amounting to RM1,704.

She has since lodged a police report.

Department head Datuk Seri Michael Chong said their lawyers would write to the beauty centre on the matter.

He also advised women to be more careful and always seek second opinions on beauty treatment.

"Its easy to get carried away with advertisements offering the chance to look beautiful. Please see a specialist first before trying any new products," he said.

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