PETALING JAYA - 7-Eleven Malaysia Holdings Berhad has apologised for a "system error" that saw newspaper buyers being charged the 6 per cent Goods and Services Tax (GST) on Wednesday.
In a statement, the 24-hour convenience store chain said it withdrew its newspaper products from stands after the error was brought to their attention, and said it was working on revising the prices.
"For anyone who was impacted today, we would appreciate if you could contact us using private message via 7-Eleven Malaysia's official Facebook page or email to firstname.lastname@example.org with your contact details (email and mobile number) for us to be in touch to further rectify the matter," 7-Eleven said in a statement.
Books, magazines and newspapers in printed or digital form are exempted from GST.
Several of the chain's stores had mistakenly imposed GST on newspapers on the first day of the tax's implementation.
Several disgruntled netizens said they had to pay RM1.25 (S$0.46) instead of RM1.20 for their newspapers, including The Star.
7-Eleven apologised for the error, adding; "We have been strong supporters of the GST implementation and even signed a pledge organised by the MRA to support the implementation of GST. We believe this shows our positive intent to fully comply and support GST implementation".
Customs Department director-general Datuk Seri Khazali Ahmad said officials had received complaints on the matter and asked convenience stores to rectify the matter.
"They have to fix the system so as not to continuously impose GST on goods that are exempted, maybe it is a technical error but I want them to immediately correct the situation," he told reporters Monday.