Almost all GST complaints resolved, says Hasan

Almost all GST complaints resolved, says Hasan

Almost all complaints on the Goods and Services Tax (GST) lodged by the public have been addressed, said Domestic Trade, Cooperatives and Consumerism Minister Datuk Seri Hasan Malek.

He said more than 90 per cent of the complaints lodged via various platforms had been looked into by the ministry and relevant agencies.

"As of May 31, a total of 21,591 complaints have been lodged at the Anti-Profiteering Movement Centre, consisting of 6,404 reports from e-complaint, 8,383 reports on social media and 6,804 phone calls," he said in reply to a question from Datuk Zainudin Ismail (BN-Jelebu) during Question Time.

Zainudin had asked the ministry to reveal the action taken and the number of offences recorded relating to GST.

The ministry, Hasan said, received another 2,177 complaints, comprising 1,421 reports on mobile phone prepaid cards and 756 involving GST ID problems, which have been transferred to the Finance Ministry for further action under the Goods and Services Act 2014.

On Ops Catut phase 1 between Jan 31 and March 31 to monitor traders who hike prices unreasonably, Hasan said 597,833 businesses across the country were checked.

"Of that, 2,871 cases saw the seizure of goods worth RM492,137 (S$180,000) and compound fines totalling RM335,166 being issued," he added.

Under the second phase from May 31, 393,335 premises were checked and 1,192 cases reported.

"We also seized goods worth RM193,885.15 and issued compound notices totalling RM181,020," he said.

Hasan said 52 investigation papers were opened under the Price Control and Anti-Profiteering Act.

"As of May 31, five cases had been taken to court - two in Malacca and one each in Negri Sembilan, Kelantan and Kuala Lumpur.

"There are two ongoing cases in Selangor and one each in Penang and Johor," he added.

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