Communication experts to discuss handling of MAS incidents

Communication experts to discuss handling of MAS incidents

KUALA LUMPUR - International ex­­perts on crisis communication will gather here to discuss, among others, the Government and Malaysia Airlines' handling of the MH370 and MH17 tragedies.

The inaugural Global Crisis Communication Conference (GC3) in November will see experts from various industries share their experience and knowledge on how to manage and respond during times of crisis.

Intelectasia Consultancy CEO and GC3 organising chairman Manm­inder Kaur Dhillon said Malaysia had learnt a lot from handling two major aviation crises.

"This conference will be a platform for us, and the Government, to share with the world what we have learnt," she told a press conference here yesterday.

Manminder said the international media had done a lot of damage to the country's reputation during the handling of the disappearance of Flight MH370.

"Malaysia Airlines did a very good job even during the MH370 crisis, considering the circumstances - it was one of the worst tragedies in the world.

"The Government, on the other hand, did not do so well during MH370.

"But there was a huge improvement in the handling of MH17," she said.

Manminder said there was a very obvious difference in the way the two tragedies were handled by the Government.

"During the first crisis, there were too many spokespersons and thus, contradictory information was re­­leased," she added.

The two-day conference beginning Nov 20 will be held at the Pullman Hotel here and will see the participation of over 750 public relations professionals, policy makers, academicians and corporate leaders.

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