PETALING JAYA - Employers of foreign workers, who have to renew their temporary work permits over the counter due to "six special cases", can do it online soon.
Immigration Department's foreign worker division director Farah Adura Hamidi said this was possible after immigration offices throughout the country made their improvements during the proof-of-concept (POC) period of MyEG Services Bhd's online system.
The six cases, which initially required manual clearance at the counters, involved workers who have overstayed, or were blacklisted, those with expired passports, workers who are not required to undergo Fomema screening, incomplete data, or those whose data did not match immigration records.
"There will not be any application which has to be done over the counter after the POC period ends on Feb 28 except new cases that are discovered requiring clearance at the counter," she told mStar.
Farah Adura said the POC period was meant to identify problems or weaknesses from the implementation of MyEG's online system.
On Jan 31, The Star reported that employers who face those six situations can only renew their workers' permits at the immigration counter and not through MyEG's online service.
Farah Adura said the Immigration Department would create standard operating procedures to ensure the online system could run smoothly.
"There are 14 SOPs which include the enhancement of current SOPs involving over the counter processes and also five new SOPs related to the integration of the online system and the Immigration Department's system," she said.
The five new SOPs involved the issuance of special passes, problems related to Fomema screenings, termination payment for problematic foreign workers, mechanism to distribute temporary work permit stickers to service providers, and verification of permits.