Passengers fume over KTMB's last minute coach removal

Passengers fume over KTMB's last minute coach removal

BUKIT MERTAJAM - A commotion broke out at a train station here when six passengers, who had bought tickets to Kuala Lumpur, were apparently told at the eleventh hour that the coach had technical problems.

It is learnt that the frustrated passengers had argued with staff of Keretapi Tanah Melayu Berhad (KTMB), who had allegedly told them about 15 minutes before departure time that the train had technical hitches.

The train was scheduled to leave Bukit Mertajam at 8.20am on Saturday and reach Kuala Lumpur at 2pm the same day.

KTMB corporate communications manager Siti Badariah said Ekspress Rakyat was scheduled to travel from Butterworth to Singapore but during a routine check before the departure, three of the five coaches were found to have some technical problems and deemed not suitable to carry passengers.

"The other two coaches, which had no problem, were used for the journey," she said when contacted yesterday.

She said the three coaches, which were removed, was supposed to carry about 100 passengers.

"Of the total, only about 30 passengers insisted on boarding the train, while the others had requested for a full refund.

"The 30 of them had no seats in both the coaches and had to stand until the train arrived in Ipoh, where they disembarked to take the intercity Electric Train Service (ETS) to KL Sentral," she said.

"KTMB apologises for the inconvenience caused. We will try our best not to let this happen again," she said.

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