PETALING JAYA - Safety adviser K. Mangala Vanan planned to start the new year on an auspicious note by flying off to Kochi, India, for a pilgrimage.
But his plan was nearly derailed when his flight was delayed by 12 hours, forcing him and about 150 other passengers to spend the night at the boarding gate of KLIA2.
"My Malindo Air flight was scheduled to leave at 10pm on Friday, but we were told the flight was delayed to midnight because of technical issues," he said.
"This was later pushed to 2am, and then to 9am. We were not given any details about the problem," he claimed.
Mangala Vanan, 38, and his pilgrimage group of about 50 people ended up taking turns to sleep on the floor of the boarding lounge. The flight departed at 11am yesterday.
He claimed there were no refreshments nor accommodation provided by the airline.
However, Malindo Air chief executive officer Chandran Rama Murthy said the airline had offered accommodation, but some passengers who were pilgrims had refused the offer, choosing to remain at the terminal.
Meals were provided to all passengers of the delayed flight.
Chandran confirmed that the delay was due to technical issues.