A trip for 75 underprivileged children from Selangor to buka puasa and spend a night at a premier hotel in Johor Baru turned sour when the management told them they had not made any arrangement for the group, the Malay media reported.
On arrival, after a tiring 350km bus journey from Gombak, the children were reduced to tears while their eight caretakers were left shocked, Harian Metro reported.
The youngsters from the Surau Silaturrahim home, aged two to 18, had arrived in two buses at the Berjaya Waterfall Hotel on Wednesday.
Home caretaker Amirah Ariffin, 47, said she had answered a call from a man, who introduced himself as Faiz on Monday about the supposedly all expenses two-day-one-night paid holiday.
Another caretaker Normala Baharim, 27, said Faiz introduced himself as an assistant in the hotel's public relations department.
"We were happy because the children could have a fun trip and a stay at the hotel. He also promised to reimburse our travel expenses.
"When we arrived at the hotel, we called Faiz, but his phone was dead. I am shocked over this prank and that he took us for a ride. I felt bad for the kids because they were so excited during the journey," she said, adding that a police report had been lodged.
The hotel, however, decided to give a happy ending to the episode.
It hosted a special buka puasa session for them and immediately opened 30 rooms for them to spend the night as well as provided for their sahur meals.
Berjaya Waterfront Hotel marketing and communications senior manager Elaina Tan said they did not have any worker named Faiz at the hotel.
"It was sad for all of us to see the children crying," she said, adding that general Zaharudin Abd Jalil quickly decided to help.