Study finds disaster not a factor in choice of airline by Malaysians

Study finds disaster not a factor in choice of airline by Malaysians

PETALING JAYA - Aviation accidents do not influence the kind of airline Malaysians choose to fly with, a university survey shows.

Instead, Malaysians tend to choose their preferred airline based on facilities, punctuality, convenience and cabin services available.

The survey by Universiti Sains Malaysia is based on feedback from 201 Malaysians at the international airports in Penang, Johor and Kuala Lumpur.

It also found that ticket pricing was not an influencing factor either.

In fact, more than 70 per cent of the people interviewed gave an average score of more than five out of seven for passenger confidence when travelling on any commercial airline.

Most felt that safety and security was an integral part of every airline company and passengers stuck to their preferred airline as long as safety and security measures were followed.

The survey also showed that passengers were still confident with air travel despite the aviation incidents last year.

The report said that the global death toll from aircraft accidents for last year stood at 1,212 and half of the fatalities were reported from the Asia-Pacific region.

Interestingly, the survey also found that 54.2 per cent of the respondents picked Malaysia Airlines as their first choice when it comes to commercial airlines.

Respondents also preferred commercial airlines as they provided more facilities and ticket prices that were sometimes close to what the budget airlines were offering.

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