We have quality control, manufacturers say

We have quality control, manufacturers say

Manufacturers and retailers insist all their products are inspected rigorously before they are sent to customers.

Commenting on Gary Wong's complaint that his table "exploded", a spokesperson for a leading furniture store says: "Tempered glass is five to six times stronger than stan­dard glass and does not break into sharp shards when it fails. The brittle nature of tempered glass causes it to shatter into small oval-shaped pebbles when broken.

"For the breakage to occur ... a severe knock could have happened some time ago and the effect would only be known in a much later time. Changes in temperature and pressure - or a combination of these two - are likely to cause the tempered glass to shatter suddenly," she adds.

"Due to its delicate nature and unpredic­tability of tempered glass (tempered glass can shatter for no apparent reason), normally tempered glass breakage is not covered by the warranty, and it is unlikely for you to get a full refund."

Electrical companies also say their products go through strict quality control from factory to consumer home.

"Our products go through a stringent ­product management flow and a strict internal quality control from the concept to final production.

"We always ensure that our qua­lity and safety standards meet the requirements of several government bodies such as Suruhanjaya Tenaga/Sirim in Malaysia, PSB in Singapore and EU Certification in Europe, known as CB certification.

"When a customer files a complaint, our Customer Care (this is a one-number nationwide careline) representative will respond within a 24 to 48-hour period, depending on the location in Malaysia, to schedule a home visit with the customer.

"All home-visit service calls are undertaken by our appointed authorised service contractors," says an Electrolux spokesperson.

Panasonic, too, says that its products undergo "a strict check and control by Panasonic research and development (R&D) department".

"Once we receive a complaint, immediate action will be taken, although there is no set timeframe. For any safety or critical issues, we would refer to the Technical Development Department in the factory," its spokesperson says.

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