2nd Starhub cable TV and broadband disruption within a week

2nd Starhub cable TV and broadband disruption within a week

SINGAPORE - An outage in StarHub services in the wee hours of Saturday morning raised the ire of its customers; many of them fuming and venting their frustrations on social media platforms.

Cable TV subscribers were affected by the latest disruption to plague the telco operator in just four days.

In response to the latest service disruption, StarHub posted three updates on their FaceBook and Twitter accounts.

The first update at 1.32am by StarHub noted that their cable TV and broadband services were "temporarily unavailable for some customers". It added that investigations were underway.

Most of the cable TV channels were back up at 2am.

"The remaining few cable TV channels took a longer while to be restored due to power supply issue at one of our network operation locations," StarHub said in a FaceBook update at 5.39am.

In a media statement released later in the day, Starhub said that further investigations confirmed that their "cable broadband service remained unaffected by the power supply issue".

"We are looking into a small number of isolated cases where customers faced temporary difficulty in using the cable broadband service," said the telco operator.

StarHub customers also reported transaction discrepancies when topping up their pre-paid cards. It is not known if this problem is related to the cable TV outage.

A contributor to citizen journalism website STOMP, Seenu , who lives in Bukit Panjang said that he called StarHub's hotline and was told to "troubleshoot on [his] end because it may be a hardware problem."

He added: "This is the second time I've had problems with my broadband connection."

grongloh@sph.com.sg

Editor's note: The initial report stated that StarHub's cable broadband service was affected by the power outage. Starhub has since clarified that only the cable TV service was affected.

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