We thank Mr Goh Yang Miang for his feedback ("Inquiry into SingTel fire: Focus on systemic issues"; last Thursday).
We treat this incident very seriously and agree with Mr Goh that it is important to look at all areas of our business to prevent similar incidents from happening.
SingTel has since strengthened existing processes and measures to prevent a recurrence of similar incidents.
A concurrent independent review by the SingTel board committee of inquiry is ongoing. This committee reports to the board of SingTel.
The committee is responsible for investigating the facts and circumstances leading to the fire, reviewing and recommending improvements to the company's incident management, network design and contingency processes.
In the interest of transparency, the SingTel board will make the committee's findings and recommendations public.
Senior Corporate Communications Manager
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