IDA launches full investigation of SingTel fire

IDA launches full investigation of SingTel fire
Dr Yaacob being briefed by engineers on repair works at the Bukit Panjang exchange. He reassured Singaporeans that IDA was on top of the situation, working with the relevant parties to get to the bottom of the incident.

SINGAPORE - The Infocomm Development Authority of Singapore (IDA) has launched a full investigation into the SingTel fire at its Bukit Panjang Exchange, which ravaged numerous telecommunications equipment, resulting in a massive disruption in fixed line, broadband and mobile services.

A new audit framework will also be introduced by IDA, placing more emphasis on the systemic resilience of Singapore's infocomm infrastructure.

This was announced by IDA in a statement on Friday, which noted the concerted effort by operators and affected parties to restore damaged cables that concluded earlier the same day.

Calling the SingTel fire a 'serious incident affecting many consumers and businesses', IDA's investigation aims to find out the cause of the fire and take appropriate action to enhance the resiliency of the infocomm infrastructure to prevent such incidents from happening again.

Findings from a resilience review of the three mobile operators' network design, technical processes, business continuity planning, and infrastructure will be captured in the new audit framework.

Telco service providers are required to ensure that the design of their networks and services are resilient to service outages under the Telecommunication Service Resiliency Code.

Outages of services, when they occur, have to be restored expeditiously under the code.

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