M1's 3G services disrupted in several parts of S'pore

M1's 3G services disrupted in several parts of S'pore

SINGAPORE - M1's 3G mobile services were disrupted for about three hours on Wednesday morning (Oct 15) in the western and north-western parts of the island.

Contributors who wrote in to citizen journalism site Stomp.com.sg said:

"Since last night, M1 had issues with its network.

"Specifically, there were problems making outgoing calls and accessing the Internet.

"There was no backup network, and thus all these problems surfaced.

"M1's website was not updated during the time customers experienced problems, and its Facebook page did not provide timely updates as well."

According to a report in The Straits Times Online, services were restored as of 9.15am today.

The telco said on its Facebook page that some customers including those in Yishun, Jurong, Woodlands and Choa Chu Kang were experiencing service difficulties.

It however did not specify a reason for the outage.

This service outage is also reportedly not linked to last week's SingTel fire which disrupted fibre broadband Internet, pay-TV, fixed and mobile voice services, as well as essential services such as banking, for hours.

Earlier this month, M1 was fined a record $1.5 million for a service outage in January which lasted up to 71 hours, affecting some 250,000 M1 users. This was the worst mobile network failure Singapore has experienced to date.


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