Online shopping rings up customer complaints

Online shopping rings up customer complaints

CHINA - China's online shopping sector was the largest target of consumer complaints in the service industry in 2013, according to two consumer rights groups.

The China Consumers' Association said online shopping, Internet access and mobile telecommunications received almost half of all consumer complaints in the sector last year.

Online services, especially shopping, also topped complaints received by the China Association for Quality Promotion, which focuses on protection of consumer rights.

A report released by the China National Institute of Standardization on Wednesday said intense competition in the industry has failed to yield improvements in service standards.

"The high number of consumer complaints is in line with the country's fast-developing e-commerce market, which is the world's largest in terms of the number of participants," said Wu Jingming, a professor of consumer rights law at China University of Political Science and Law.

Wu said the online shopping industry was built on the framework of industry self-regulation and without guidelines and regulations from authorities.

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