Recall of power banks raises concerns

Recall of power banks raises concerns
Challenger alerted customers to "overheating" problems for Valore vPower 7800 mAh and 5200 mAh, sold for $79.90 and $59.90 respectively. It is offering customers a one-for-one exchange until May 31, or a refund for those that are still covered under the product's warranty.

SINGAPORE - Electronics retailer Challenger is recalling 12,000 units of portable power banks due to a problem of overheating that could lead to a fire or explosion - sparking a call for such products to be regulated here.


Get the full story from The Straits Times.

Challenger took out a quarter-page colour advertisement in The Straits Times yesterday to alert customers of possible overheating in two powerbank models sold under the Valore brand.

Valore is Challenger's house brand that includes powerbanks, charging and HDMI cables, LED light accessories, and DVR recorders.

Challenger's notice is as follows:

Product Safety Advisory Notice

Dear valued customers,

We attach great importance to the satisfaction and safety of our customers who purchase our Valore products. We have recently discovered that there may be certain issues, such as overheating during charging and discharging, while using the above two Luminours Colour Series model of Valore Power Bank products.

Our commitement to our customers' safety has prompted us to proactively notify our customers by issuing this product safety advisory. Cusomters are advised to immediately stop using these two models of Valore Power Bank products and return to us at the below address for:

Refund on either model: No receipts required for ValueClub members. Non-members must produce valid receipts.

OR

Product exchange on either model: No receipts required for ValueClub members or non-members.

- The VL-PB150 Power Bank will be exchanged with the Pebble PB-300 Power Bank.

- The VL-PB170 Power Bank will be exchanged with the Neon Astro VL-PB106 Power Bank.

The designated location for all product exchanges and refunds is at the Challenger Megastore Customer Service Department at Level 6 Funan DigitaLife Mall. This location is open 11am to 8pm daily.

The product exchange will end on 31 May 2014, while the refund is applicable within the warranty period. For further enquiries on this matter, please email support@challenger.sg. We are also proactively notifying our customers of this advisory, and are prepared to replace or to make a full refund on these two models of affected Valore Power Bank products. For further enquiries on this matter, please email support@challenger.sg. We apologise for the inconvenience caused by this product safety advisory to our customers, but we do believe that ultimately it is our responsibility to ensure our customers' safety.

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