SingTel fined $220k for mio TV outage

SingTel fined $220k for mio TV outage

SINGAPORE - Telco SingTel has been fined $220,000 for an island-wide mio TV service disruption on May 15, 2013, said the Media Development Authority (MDA) in a statement on Thursday.

The outage started at around 1am and affected some 26,000 subscribers across Singapore.

Those impacted reported that they could not boot up their set-top boxes to view the channels they subscribed to.

The issue was resolved at around 10am on the same day.

It was triggered by a maintenance activity carried out on May 14 and 15.

A contractor had keyed in a wrong command while attempting to recover a failed operation that involved replicating SingTel's video-on-demand content to a second server, whose hard disk was full.

When deciding on the fine, the MDA considered factors such as the service record of the licensee, the extent and duration of the disruption, and the compensation offered by SingTel to affected subscribers.

Following the mio TV service disruption, SingTel has compensated affected mio TV subscribers with a free one-month preview of all its channels and/or gift vouchers.

This is the third time in two years that SingTel has been found in breach of its Quality of Service licence conditions, which requires pay-TV services to be provided at reasonable quality that meets public expectations and is satisfactory to the MDA.

It was fined S$80,000 and S$180,000 respectively for its past two service disruptions.

More about

Purchase this article for republication.



Your daily good stuff - AsiaOne stories delivered straight to your inbox
By signing up, you agree to our Privacy policy and Terms and Conditions.