SingTel fire disrupts mobile and bank services

SingTel fire disrupts mobile and bank services

Update at 1:30pm: The SingTel fire affected 30,000 mioVoice, 7,900 direct exchange lines, 60,000 broadband services, 46,000 mioTV customers, 68 4G and 81 3G base stations.

SINGAPORE - As restorations works get underway, the fallout from Wednesday's fire at SingTel's Bukit Panjang building continues to grow bigger.

OpenNet reported that a 46,000 individual fibre connections were disrupted, of which only 27 per cent has been stored.

In a statement released on Thursday, OpenNet explained that the fire damaged 81 of its fibre cables. Each cable has numerous fibre strands, and each fibre strand supports two fibre connections.

In all, 23,000 fibre strands were affected.

The large number of individual fibre strands and individual end-to-end fibre connection damaged has complicated restoration efforts, OpenNet said.

All fibre connections are expected to be restored within the next 24-36 hours.

Update at 12:40pm: CEO of SingTel's Consumer Singapore Mr Yuen Kuan Moon will be hosting a press conference later at 1pm to provide an update on Bukit Panjang exchange fire and restoration efforts.

IDA said in a statement on their Facebook page that their officers visited SingTel's Bukit Panjang site on Wednesday night and are monitoring the progress of restoration works closely.

Meanwhile, Telco operators Starhub and M1 updated that their fibre broadband services to affected customers have been restored progressively.

As of 12:30pm, only 19 per cent of Starhub's fibre services has been restored, while 90 per cent of its cable TV, calbe broadband and digital voice services have been restored.

Update at 8:30am: SingTel announced on its Twitter account that the damage is "more extensive than originally accessed", with 51 cables affected. It says that over 100 engineers worked through the night, and have restored 30 of the cables. Restoration works for the remaining cables are still underway.

SINGAPORE - A fire at a SingTel building in Bukit Panjang has led to mobile, television and phone disruptions across Singapore.

The Internet service provider wrote on Twitter around 3.40pm yesterday that some fixed-line voice, broadband and mobile services might be affected, and that it was working to restore service as soon as possible.

DBS Bank's ATM network and StarHub's broadband and cable-TV services were also disrupted by the fire.

The affected bank branches include those at Ang Mo Kio Central and Ngee Ann City.

StarHub said services for some customers were affected as it leases some SingTel optical- fibre capacity that runs through the exchange that caught fire.

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