SingTel fire: More broadband customers affected, says StarHub

SingTel fire: More broadband customers affected, says StarHub

Starhub has reported a surprising spike in the number of customers facing fibre broadband problems, even though repair works on damaged cables have been completed.

The telco said that more than 600 of its customers in Bukit Panjang, Choa Chu Kang and Woodlands were affected as of 5pm yesterday. On Saturday, StarHub reported that more than 400 of its customers were affected.

A StarHub spokesman said individual links within some of the fibre cables were not reconnected properly.

A fire last Wednesday at SingTel's Bukit Panjang Internet Exchange building led to mass disruptions for both consumer and business subscribers of at least six Internet service providers here.

Two-thirds of the 149 fibre optic cables damaged by the fire belong to OpenNet, the builder of Singapore's ultra-fast national fibre broadband network. The rest of the cables belong to SingTel.

OpenNet told The Straits Times yesterday that all damaged cables have been restored but some affected fibre connections are still experiencing service disruptions.

"OpenNet is working closely with its key sub-contractor to restore these connections as soon as possible," said the spokesman.

A SingTel spokesman said "a small number of fibre cables require further fine-tuning". He added that SingTel has "only received a small fraction of the 400 incident reports that StarHub cited in its comments to the media".

"We encourage StarHub to closely collaborate with OpenNet and us, to resolve these issues," added the spokesman.

StarHub said, however, that it has provided OpenNet with full details on the affected cables.

SingTel said fewer than 100 of its customers were affected as of yesterday evening.

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