Some M1 customers experiencing problems accessing 3G network

Some M1 customers experiencing problems accessing 3G network

SINGAPORE - Many M1 customers were cut off from the Internet on Monday morning, with most of the complaints coming from 3G users.

Get the full story from The Straits Times.

In a latest Facebook update at 3.15pm, M1 said that they have "rectified the issue that caused some of [their] customers to experience intermittent mobile data access."

The telco apologised for the inconvenience caused.

"Some of our customers are experiencing intermittent access issues with mobile data. We are addressing the issue and apologise for the inconvenience," said the telco on its Facebook page at 9.30am.

It later posted an update at 1pm, saying: "We regret the intermittent access issues some of our customers are facing with mobile data. Our engineers are working hard to resolve the issue now and we will update you when we have additional information."

In a statement to the media, an M1 spokesperson said that their preliminary findings point to a "software bug that prevented some customers from connecting to our mobile data network."

The issue was "successfully resolved" by 2pm on Monday.

The spokesperson added that customer access to voice calls, text messaging and 4G data services were not affected.

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