TNPs' click test

TNPs' click test
A screenshot of the homepage of Sosoon, an online store selling household appliances, baby and mother products, and beauty products.

These days, you can buy virtually anything online. New kid on the block Sosoon.com.sg, launched last month, promises to be the fastest online retailer here. Benita Aw Yeong puts the new site and four other shopping platforms to the test.

Zalora.sg

The two-year-old shopping portal offers fashion clothing and accessories with a range of price tags. Recently, it launched an option to collect purchases at selected 7-Eleven stores and promises to deliver within one to three working days.

What I ordered: A pair of shiny blue flats

Price: $7.96

Shipping: $3.90

I like the wide range of products offered by Zalora as there is something for every style and budget.

The site has a clean look and each product has photos from different angles, a feature I appreciate. The short paragraph introducing the product's brand and a section for user reviews are nice touches.

The shoes I chose also arrived in mint condition.

I was excited to try out the 7-Eleven collection option, but Zalora offers only 19 pick-up locations and I couldn't find one that was convenient for me.

It is early days for the scheme, but considering that there are more than 550 7-Eleven stores islandwide, it would be nice to expand the number of outlets participating.

Qoo10.com.sg

Owned by the Giosis Group, a joint venture formed with e-commerce giant eBay, Qoo10 is known for hosting individual sellers, who offer a wide range of products at rock-bottom prices.

What I ordered: Ceramic cup with a rabbit motif.

Price: $2.49

Shipping: Free

The sheer array of goods available on the website is mind-boggling. From phone covers to home furnishings - and usually for a steal. Great news for a skin flint like myself!

Shortly after I made my order, the seller sent me a text message to say that the item could be sent out only the following week as he was out of town. While the delayed delivery was a bummer, I appreciated the early head's up.

The product arrived in great condition, packed in bubble wrap and a cardboard box.

The interface and user experience offered by this website needs a facelift. It is so busy with banners which keep blinking and changing.

In addition, the homepage is littered with a glut of thumbnails accompanied by different-sized fonts. Pretty overwhelming for a first-time user, I would say.

Even buying an item is a hassle. Browsing the shop's selection requires you to scroll down some distance. When you decide what to buy, you have to memorise the item's code, scroll back up and enter it manually.

Not very user-friendly.

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