SINGAPORE - There have been five complaints against Enchanted Wedding to the Consumers Association of Singapore (Case) this year, compared to two last year.
Case executive director, Mr Seah Seng Choon, told The New Paper in an e-mail that it is an unfair practice for businesses to make claims that their services are of a particular quality or standard when they are not.
"A wedding is a once-in-a-lifetime event for most consumers, and they expect the highest standard of service from the wedding planner.
"Consumers who engage the services of the wedding planner have placed their trust in the company and count on its ability to provide the service as promised," he said.
"In this case, the company in question did not live up to its promises, such as providing a proper lunch reception for the guests.
"This failure to deliver is unacceptable and consumers have a right to seek redress under the Consumer Protection (Fair Trading) Act."
Enchanted Wedding, which has been around since 2009, was set up by a couple, Mr Ejay Reyzal and Miss Fiza Azmi, who are in their 20s.
Their Facebook page can no longer be found but their website indicates that "making a momentous moment to the bride and groom are always (their) slogan in business."
Case reported a total number of 31 cases involving the bridal industry last year and nine so far this year.
Madam Roslina Juri, 41, owner of Wedding & Romance, a wedding consultancy established in 2005, warned those planning to tie the knot to be wary of vendors who offer "under-one-roof" packages.
"For packages, you must know who your subcontractors are so you will know who is working (for your wedding)," she said.
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