Be upfront about 'hidden' charges

Be upfront about 'hidden' charges

Discount website Deal.com offered what appeared to be very attractive return airfares to Ho Chi Minh City.

After I booked the voucher, I realised an additional $225 was levied for airport tax and fuel surcharges.

It was partly my fault for not reading the terms and conditions carefully, but the additional fees should have been made clear, rather than be "hidden" on a different Web page.

When buying tickets from budget airlines, the exact amount to be paid - inclusive of airport tax and fuel surcharges - is shown to the customer before the transaction is finalised.

This should also be the case for voucher sales on discount websites. Can the authorities comment on whether any laws have been flouted?

Richard Seah


This article was first published on Nov 22, 2014.
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