SINGAPORE - I have been purchasing Park & Ride sets online from TransitLink for more than five years.
When I changed cars this month, I thought I could log on to the same website to purchase a set for next month for my new car. To my surprise, I found that the website provided for only monthly renewals; I could not purchase a new set as there was no option for users to fill in the in-vehicle unit (IU) numbers of new cars.
I called the TransitLink hotline but the automated voice recording did not offer an option for the Park & Ride scheme. Frustrated, I chose an irrelevant option and got through to a customer service officer, who advised me to call or e-mail the carpark operator.
After receiving my e-mail, the carpark operator replied that it could update my new IU number on its system only after I had informed TransitLink of the change in vehicle and IU number. I had to contact the Housing Board branch office as well.
Then, I had to obtain a decal from TransitLink, and e-mail or fax a copy of it to the carpark operator as proof of purchase.
The thought of having to go through this rigmarole was enough motivation for me to persuade the carpark operator to effect the change based on my e-mail while I purchased the new Park & Ride set online.
The operator agreed, but said this was a goodwill gesture that would not be repeated.
I am sure I am not the only Park & Ride user who changes cars. Why must we deal with so many agencies for such a simple procedure? Can TransitLink look into providing a one-stop service for users?
This article was published on May 20 in The Straits Times.
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