WE REFER to Mr Richard Soon's letter ("Wear-and-tear cases: Waive IC replacement fee"; Oct 8).
The national registration identity card is an important document used by an individual to identify himself when transacting with the public and private sectors here.
It is made of a highly durable polycarbonate material that has been subjected to stringent tests to ensure its durability, and is not easily damaged during normal handling.
A fee of $60 is charged for replacing a damaged card to recover the production cost, which includes manpower, material and other costs incurred in producing a new card.
However, the Immigration & Checkpoints Authority will consider waiving the fee for cases that warrant special consideration.
These may include situations where the card was damaged due to circumstances beyond the cardholder's control, such as accidents or fire.
Serene Wong (Ms)
Deputy Head, Public & Internal Communications
Corporate Communications Division
Immigration & Checkpoints Authority
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