We thank Mr Dennis Tan for his letter ("Checks before closing train doors?"; Wednesday) in response to the article ("Panic on train... then mother and child reunion"; Sunday).
The incident happened on the Circle Line, which is a driverless system.
The Circle Line doors do stay open longer than those of the North-South and East-West lines, which are operated by our train captains, who are able to monitor the platforms before activating the doors to close.
Safety is a priority for SMRT but it is a shared responsibility. Passengers should not rush for the train when they hear that the doors are closing.
Parents who are separated from their children within the network should remain calm and approach our station staff for assistance. Our staff will in turn notify their colleagues in other stations to look for the missing children.
Alina Boey (Ms)
Director, Media and Marketing Communications
Get a copy of The Straits Times or go to straitstimes.com for more stories.